Privacy Policy
Effective Date: 18th October 2025
1. Purpose of this Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or purchase products and services from us.
We are committed to safeguarding your privacy and ensuring that your personal information is handled lawfully and transparently.
2. Information We Collect
We may collect the following types of personal data:
2.1 Information You Provide Directly
When you:
Create an account or make a purchase
Subscribe to our newsletter
Contact us via email, chat, or contact forms
Request product information or training
We may collect:
Full name
Business name and address
Email address and phone number
Billing and delivery address
Payment details (processed securely via third-party gateways)
Professional credentials (for business verification)
2.2 Information Automatically Collected
When you visit our website, we automatically collect:
IP address
Browser type and version
Device and operating system
Referral URLs
Pages visited, time spent, and usage data
We collect this data via cookies and analytics tools (e.g., Google Analytics) to improve site performance and user experience.
3. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil your orders
To provide after-sales service and warranty support
To communicate with you about your purchases or inquiries
To send important updates, promotional offers, or product information (only with consent)
To verify your professional or business credentials when required
To improve our website, services, and customer experience
To comply with legal and regulatory obligations
4. Legal Basis for Processing (UK & EU Customers)
Under the UK GDPR, we rely on the following legal bases for processing your personal data:
Contractual necessity: to fulfil your order or service agreement
Legal obligation: to comply with tax, accounting, or regulatory laws
Legitimate interest: to manage our business operations and improve our services
Consent: for marketing communications (which you can withdraw at any time)
5. Data Storage and Retention
We store your data securely on servers located in the UK, EU, and USA (depending on your region).
We retain data only as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements.
Once no longer required, personal data is safely deleted or anonymized.
6. Sharing and Disclosure of Information
We may share your information with:
Payment processors (e.g., Stripe), for secure transactions
Shipping providers for order delivery
IT and website hosting providers who assist with system operations
Legal or regulatory authorities, if required by law
We do not sell or rent your personal data to any third parties.
All third parties we work with are required to handle your data securely and only for the purposes agreed upon.
7. International Data Transfers
If your data is transferred outside of the UK, EU, or USA, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent legal protections — to maintain your privacy and security.
8. Data Security
We implement robust technical and organizational measures to protect your information against unauthorized access, loss, or misuse, including:
SSL encryption across our website
Secure payment gateways
Access controls and authentication for staff
Regular data security reviews and system updates
9. Your Rights (UK/EU Customers)
You have the following rights under the UK GDPR and EU GDPR:
Right to Access – to request copies of your personal data
Right to Rectification – to correct any inaccurate information
Right to Erasure – to request deletion of your data (subject to legal retention)
Right to Restrict Processing – to limit how we use your data
Right to Data Portability – to obtain and reuse your data elsewhere
Right to Object – to stop direct marketing at any time
To exercise your rights, contact us at:
contact@skinsetics.com (or your chosen contact email)
We may require proof of identity to process requests.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Request disclosure of personal information collected about you
Request deletion of your personal data
Opt out of the sale of personal information (Skinsetics does not sell personal data)
To make a CCPA request, contact privacy@skinsetics.com.
11. Cookies Policy
Our website uses cookies to:
Enable site functionality
Analyse performance and visitor behaviour
Personalise your browsing experience
You can modify your cookie preferences via your browser settings at any time.
For more information, see our Cookie Policy [link if separate].
12. Marketing Communications
You will only receive marketing emails if you have opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
13. Links to Other Websites
Our website may include links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies before providing any personal data.
14. Children’s Privacy
Our services are intended for professional and business users. We do not knowingly collect data from individuals under the age of 18.
15. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new “Effective Date.” Please check periodically for updates.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Data Protection Officer
Skinsetics Ltd / Skinsetics LLC
📧 Email: contact@skinsetics.com
